Return Policy

At Tailored Creations, every item is crafted with care, especially our personalised and custom-made products. We want you to love your order, but if there’s an issue, here’s how we handle returns.

Personalised & Custom Orders

• Because our products are made to order and personalised, they are non-refundable and non-exchangeableunless they arrive damaged, faulty, or incorrect.

• Please double-check all spelling, sizes, colours, and custom details before placing your order.

Non-Custom Items

• For non-personalised items, you may request a return within 30 days of delivery.

• Items must be unused, in the same condition you received them, and in original packaging.

Faulty or Incorrect Items

• If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.

• We will arrange a replacement or refund at no extra cost to you.

Refunds

• Refunds (when applicable) will be processed to your original method of payment within 5–10 business days after we receive and inspect the return.

Return Shipping

• Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

• We recommend using a tracked service, as we cannot guarantee receipt of returned items.

How to Start a Return

Please email us at Admin@tailoredcreations.co.uk with your order number, photos (if applicable), and details of the issue. We’ll guide you through the process.