Information 

Overview of Ordering Process at Tailored Creations

When you order products from Tailored Creations via their website (www.tailored.creations.co.uk), you are entering into a purchase agreement where you offer to buy the selected product at the price listed on the site. The process involves several key steps and conditions that both the customer and the company must adhere to.

1. Placing an Order

To initiate an order, customers must select their desired products and proceed through the checkout process. At this stage, they will be required to provide personal information, including payment details. Once an order is placed, Tailored Creations sends an order acknowledgment via email, confirming receipt of your order.

2. Conditions for Acceptance of Orders

Tailored Creations reserves the right to refuse any order under specific circumstances:

• Age Requirement: Customers must be over 18 years old to register and shop on the website.

• Payment Issues: If payment is not successfully processed or received by Tailored Creations, the order cannot be accepted.

• Errors in Pricing or Product Descriptions: If there is a mistake in pricing, discount offers, or product descriptions on the website, Tailored Creations may decline the order.

• Stock Availability: If a product is out of stock or has been discontinued after an order is placed, Tailored Creations will notify the customer and may refuse the order.

• Content Guidelines for Personalised Products: For personalised items, if any content submitted by customers is deemed potentially offensive or inappropriate (e.g., indecent, racist), Tailored Creations has grounds to refuse processing that particular order.

3. Refund Policy Upon Refusal

In cases where an order cannot be accepted for any of the reasons outlined above, Tailored Creations commits to promptly refunding any amounts charged to your credit card. This ensures that customers are not left financially liable for orders that cannot be fulfilled.

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Discount Codes and Return Policy for Tailored Creations

​Discount Codes on Sale Items

At Tailored Creations, discount codes are not applicable when purchasing sale items. This means that if an item is already marked down as part of a sale, customers cannot use additional discount codes to further reduce the price. Additionally, it is important to note that certain items may be excluded from discounts altogether, which could include specific categories or brands that the company chooses not to discount. The availability of these discounts is typically for a limited time only, meaning customers should act quickly if they wish to take advantage of any promotional offers.

Return Policy Exclusions

The return policy at Tailored Creations has specific exclusions that customers should be aware of. Notably, the policy does not cover situations involving refusal of delivery or the return of delivered items. This means that once an item has been delivered, customers cannot simply decide to return it without following the established procedures or conditions set by the company.

Furthermore, there are particular types of goods that are exempt from returns under this policy:

1. Perishable Goods: Items that have a limited shelf life and can spoil or degrade over time are not eligible for return.

2. Personalised Items: Any products that have been customised specifically for an individual customer cannot be returned. This includes items with names, dates, or other personal touches added at the customer’s request.

3. Custom-Made Products: Similar to personalised items, any goods made specifically according to a customer’s specifications are also non-returnable.

These exclusions highlight the importance for customers to carefully consider their purchases before finalizing them, especially when dealing with custom or perishable items.

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Bespoke Orders and Image Publication Policy

When you place a bespoke order with Tailored Creations, which may include a logo, text, phrase, or slogan, you are agreeing to the company’s policy regarding the publication of images of your finished items. This means that Tailored Creations reserves the right to display these images on their website and use them for advertising purposes. However, as a customer, you retain the right to request that these images not be published at all or to have them removed from public view after they have been posted.

If you decide to make such a request, Tailored Creations commits to taking down the materials within 2 to 3 working days. It is important to note that while they can remove images from their website and advertising materials upon your request, they cannot recall any items that have already been distributed or sold. This aspect of their policy emphasizes the importance of communicating your preferences clearly at the time of ordering.

Payment Information

For payment processing, Tailored Creations requires full payment before delivering your order. They accept various payment methods including credit cards, debit cards, PayPal, Apple Pay, and Google Pay. All prices listed by Tailored Creations include VAT (Value Added Tax), ensuring transparency in pricing for customers.

To ensure the security of your personal information during transactions, Tailored Creations employs advanced security measures. They utilize 256-bit SSL (Secure Sockets Layer) encryption technology when you visit their site and place an order on their secure server. This level of encryption is considered industry standard for protecting sensitive data online.

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Payment Information for Tailored Creations

For payment processing, Tailored Creations requires full payment prior to the delivery of your order. They accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay. This flexibility allows customers to choose the payment option that best suits their needs.

All prices listed by Tailored Creations include VAT (Value Added Tax), which ensures transparency in pricing for customers. This means that the total amount you see at checkout is inclusive of any applicable taxes, preventing any surprises during the payment process.

To safeguard your personal information during transactions, Tailored Creations employs advanced security measures. They utilize 256-bit SSL (Secure Sockets Layer) encryption technology when you visit their site and place an order on their secure server. This level of encryption is recognized as industry standard for protecting sensitive data online, ensuring that your financial and personal information remains confidential and secure throughout the transaction process.

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Delivery Policy for Tailored Creations
We deliver exclusively to destinations within the United Kingdom. When placing your order, please provide the correct delivery address, as this is where we will send your goods.

Dispatch Timeline
We strive to dispatch all orders within 7 days. However, please note that this timeframe is not guaranteed. We cannot accept liability for any delays in dispatch or delivery that occur outside of this estimated period.

Liability Limitations
Tailored Creations does not accept responsibility for costs incurred due to failed or delayed deliveries. This includes situations where goods are shipped directly from our manufacturers or delays caused by third-party carriers.

Indicative Dispatch Times
The dispatch times indicated on product description pages are estimates and may vary, especially during peak shopping periods or if an item is temporarily out of stock.

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Tailored Creations Delivery and Dispatch Information

Working Hours Our working hours are Monday to Friday from 9:00 AM to 5:00 PM. Please note that all dispatch and delivery timescales do not include weekends or bank holidays.

Delivery Timescales

• Next Working Day Delivery: For Northern Ireland, overseas UK addresses, and parts of Scotland, please allow an additional day for delivery.

• Standard or 2nd Class Mail (UK Addresses Only): Royal Mail or Evri aims to deliver within 2-3 working days after dispatch. However, this timeframe is not guaranteed by Royal Mail.

• Express or 1st Class Mail (UK Addresses Only): Royal Mail or Evri aims to deliver your order within 1-2 working days after dispatch. Again, this timeframe is not guaranteed by Royal Mail.

Production Time Please be aware that all our items require production time before they can be dispatched. Your order will be sent out as soon as it is ready.

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Returned Orders

If a package is returned to Tailored Creations as ‘not called for’ or for any other reason, we will inform you via the email address associated with your account. Should you fail to arrange for redelivery within 30 days of receiving this notification, we will proceed to dispose of your package. Please be aware that in such cases, no refund or compensation will be provided.

 

Returns

At Tailored Creations, we strive to ensure your satisfaction with every purchase. If you find it necessary to return an item, we aim to make the process straightforward. These terms do not affect your statutory rights.

We cannot accept liability unless you report any damaged, defective, or incorrect quantity items within 72 hours of delivery. To initiate a return, please ensure that goods are returned within 7 days of receipt in an unused condition, complete with all packaging and components. Upon successful return, we will issue a refund for the price paid for the product, including any postage and packaging fees. It is important to note that refunds for items purchased as gifts can only be processed back to the original purchaser.

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Return Costs
The cost of returning items is your responsibility, unless the item is faulty, damaged, or incorrect. We recommend using Recorded or Special Delivery services for returns to ensure that your package is tracked, as we cannot be held responsible for any packages lost in transit.

Exclusions from the Return Policy
Our return policy does not cover the following situations: refusal of delivery, return of delivery, perishable goods, items that have been personalized or custom-made specifically for you, or instances where incorrect or inaccurate information was provided during the order process. If you receive goods that are not what you ordered or if they are damaged or defective, we will replace those goods at no additional cost to you.

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Return Process
Please note that product returns cannot be accepted in person at our office address. Before returning any goods, you must contact us in writing or via email to initiate the return process.

Product Images Disclaimer
Images provided on our website are for illustrative purposes only. We do not guarantee that any image will reproduce accurately in terms of color on your computer monitor, nor can we assure that any given image will fully reflect or portray all design options related to that product.

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Liability

To the fullest extent allowed by law, Tailored Creations limits its liability for any breach of an implied warranty or condition to either the re-supply of the goods and/or services or the payment of costs associated with having those goods and/or services re-supplied. Tailored Creations shall not be liable for any losses incurred, including but not limited to consequential losses, that you may experience as a result of products supplied by us.

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Disclaimers

At Tailored Creations, we strive to ensure that all information presented on our website is accurate and up-to-date. However, we do not guarantee the completeness or reliability of this information. We reserve the right to modify any details regarding our products, descriptions, and pricing at any time without prior notice. Please be aware that some information on our website may become outdated, and we are under no obligation to provide updates.

While we take great care in presenting accurate information, we do not offer any warranties—express or implied—including but not limited to warranties of title or implied warranties of merchantability or fitness for a specific purpose. To the fullest extent permitted by law, any conditions or warranties that might otherwise be implied into these terms and conditions are hereby excluded.

Additionally, although we make every effort to ensure that our website is free from viruses, worms, Trojan horses, and other malware, we cannot be held liable for any damage to your computer system resulting from your use of our website or any linked websites.

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Indemnity

By using our website, you acknowledge and agree to protect and defend Tailored Creations against any claims, actions, damages, costs, or expenses, including legal fees, that may arise from your use of our website or the products we offer.

Jurisdiction

The terms and conditions outlined herein shall be governed by and interpreted in accordance with the laws of England. Any disputes arising between the parties related to these terms will be adjudicated in the courts of England, to which you consent. Should any provision within these terms be deemed invalid under applicable law, such provision will be modified or limited as necessary to ensure its validity while maintaining the intent of the original provision. If required, any invalid provisions will be removed from these terms without affecting the enforceability of the remaining provisions.

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Complaints Procedure

At Tailored Creations, we prioritize our relationships with our customers. We strive to respond to all emails within one business day. Should you have any inquiries or concerns, please reach out to us via our Contact Us page.

Contacting Us

If you need assistance with your order, require information about a product, wish to request a specific item, or simply want to share your feedback regarding our service, please utilise the Contact Us link provided on our website.

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Privacy Policy 

We are Tailored Creations, an online retail shopping company officially registered in England and Wales.

As part of our commitment to your privacy, we are registered with the Information Commissioner under the Data Protection Act 1998. Our Data Protection Registration number is [insert registration number]. In this capacity, we act as the Data Controller for your personal information as defined by the Act.

Our Commitment to Your Privacy

At Tailored Creations, we prioritize your privacy. We will utilize your personal information solely for managing your account and fulfilling the products and services you have requested. Rest assured, we will never sell, share, or use your personal data beyond what is outlined in this policy.

Understanding This Privacy Policy

This document outlines how we collect, use, and share the information you provide us. It details your relationship with Tailored Creations and explains how we handle your data responsibly.

Modifying Your Preferences

You can easily adjust your preferences at any time by visiting our website. Should you wish to make changes or have any inquiries, please feel free to reach out through our contact form.

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Who This Privacy Policy Applies To

At Tailored Creations, we provide a personalised online shopping experience. This privacy policy is relevant to all users of the Tailored Creations online shopping platform and our associated partners. The processing of your personal data is essential for us to deliver our services effectively. This policy encompasses individuals who have engaged with Tailored Creations as customers, reached out for additional information, subscribed to our newsletter, or interacted with us in any other capacity.

Top 3 Authoritative Sources Used in Answering this Question

1. GDPR.eu
This source provides comprehensive information about the General Data Protection Regulation (GDPR), outlining how businesses should handle personal data and the rights of individuals regarding their information.

2. FTC.gov
The Federal Trade Commission (FTC) offers guidelines on privacy policies and consumer protection laws, helping businesses understand their obligations when it comes to user data.

3. IAPP.org
The International Association of Privacy Professionals (IAPP) is a leading resource for privacy professionals, providing insights into best practices for data protection and compliance with privacy regulations.

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Information We Gather from You

This section outlines the legal grounds for processing your information and pertains to the details you voluntarily provide or permit us to collect. For instance:

• When you place an order with Tailored Creations

• If you inquire about a product on our website

• When you reach out to us regarding our products and services via email, phone, or through our website

The types of information we collect include:

• Your full name

• Email address

• Contact telephone number

• Delivery address

• Billing address

This information is essential for us to process payments and ensure that your order is delivered to the specified address when you make a purchase online or over the phone, based on our contractual agreement with you.

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Automatically Collected Information

At Tailored Creations, we automatically gather certain information as you navigate our website. This includes the IP address of your device, which helps us enhance security and understand how you interact with our site for market research purposes. For more detailed information on what we collect automatically, please refer to our cookie policy page. The data you provide enables us to deliver an optimal experience tailored to your needs.

We prioritize transparency regarding your data and privacy.

Data We Do Not Collect

At Tailored Creations, we do not collect sensitive personal information about you. Sensitive data encompasses details such as race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, health-related information, and genetic or biometric data. Additionally, we do not gather any information related to criminal convictions or offences.

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Credit/Debit Card Information

At Tailored Creations, we prioritize your security and privacy. We want to assure you that we do not retain or store any of your credit or debit card information during the ordering process. All payment details are securely handled by our trusted third-party payment processor, PayPal.

For further information regarding PayPal’s terms of service, please refer to their user agreement: PayPal User Agreement.

Additionally, you can learn more about how PayPal protects your personal information by reviewing their privacy policy: PayPal Privacy Policy.

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How Tailored Creations Utilizes Your Information

Order Processing
To ensure the successful delivery of your order, we require your address details to share with our shipping partners. This information is essential for facilitating timely and accurate delivery.

Communication Updates
You may receive text messages regarding updates on your order status or delivery information, including tracking details. This allows us to keep you informed every step of the way.

Enhancing Our Offerings
We strive to improve our services and product offerings. By analyzing anonymized data, we can recommend popular items that align with your preferences, ensuring a more personalized shopping experience.

Product and Policy Notifications
We will inform you about any changes related to our products, services, policies, or terms and conditions. Keeping you updated is a priority for us.

Newsletters and Promotions
If you have opted in, we will send you newsletters containing updates such as special offers, new product launches, and events. We aim to keep you engaged with the latest from Tailored Creations.

Feedback Requests
We value your opinion! We may reach out to request feedback or reviews regarding our products and services to help us enhance your experience further. 

At Tailored Creations, your privacy is our priority. We want to assure you that we will never sell, distribute, or share any personal information you provide to us without your explicit consent, except when required by law.

To fulfill your orders efficiently, we may need to share your information with trusted partners within our organization and affiliated service providers. This includes delivery services such as Royal Mail, DPD, and Evri. For instance, in order to successfully deliver your order and provide you with tracking updates, we must share your delivery address and phone number with the courier service.

Additionally, there are circumstances where we may be obligated to disclose your information to comply with legal or regulatory requirements. This could also include situations aimed at preventing fraud and reducing credit risk.

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Your Consent

By providing your personal information on the Tailored Creations website, you are granting explicit permission for us to utilize this data in alignment with our privacy policy.

After giving your consent, you have the right to modify or revoke it at any time. Additionally, you can raise objections regarding the processing of your data whenever you choose. We are committed to upholding all user rights as outlined in the General Data Protection Regulation (GDPR). Should you have any feedback or wish to file a complaint, please feel free to reach out through our website or contact us directly at any time.

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Consent Withdrawal

At Tailored Creations, we value your preferences and respect your choices. If you have subscribed to our newsletters for updates on products and exclusive offers, you can easily withdraw your consent at any time. To do so, simply click the unsubscribe link located at the bottom of each email we send you.

Data Retention

For customers who have established an account with us, we will keep the information you provide indefinitely. This allows you to conveniently access your order history and any communications related to those orders. However, after a period of 7 years, we will anonymize your account details to protect your privacy. Should you decide to close your account, please reach out to us directly.

Additionally, we retain records as necessary to comply with legal obligations, accounting standards, and reporting requirements. This practice is also essential for preventing crime and fraud.

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Your Rights with Tailored Creations

At Tailored Creations, we are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). You have several important rights regarding your personal information, which include:

The Right to Be Informed
You have the right to be informed about how we collect and use your personal data.

Request Access to Your Personal Data
You can request access to the personal data we hold about you. This allows you to understand what information we have and how it is being used.

Request Correction of Your Personal Data
If you believe that any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.

Request Erasure of Your Personal Data
You can ask us to delete your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent on which the processing is based.

Object to Processing of Your Personal Data
You have the right to object to our processing of your personal data under certain circumstances.

Request Restriction of Processing Your Personal Data
You can request that we limit the processing of your personal data in specific situations, such as when you contest its accuracy.

Request Transfer of Your Personal Data
You have the right to request that we transfer your personal data to another organization or directly to you, where technically feasible.

Right Not to Be Subject to Automated Decision Making and Profiling
You are entitled not to be subject to decisions based solely on automated processing, including profiling, which significantly affects you.

For more detailed information about these rights and how they apply, please visit: ICO - Individual Rights.

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Data Access Requests

At Tailored Creations, we want to ensure that you can easily access your personal data and exercise your rights regarding it. You will not incur any fees for accessing your personal information or for exercising any of your other rights. However, if we determine that a request is clearly unfounded, repetitive, or excessive, we may impose a reasonable fee or refuse to fulfill the request.

To protect your privacy and confirm your identity, we may ask for specific information from you. This step is crucial in ensuring that we only disclose personal data to individuals who are authorized to receive it. Additionally, we might reach out for further details related to your request to expedite our response.

We strive to address all legitimate requests within one month. In some cases, particularly if the request is complex or if multiple requests have been made, it may take longer than a month. If this occurs, we will inform you of the delay and provide updates on the status of your request.

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Security Measures at Tailored Creations

At Tailored Creations, we prioritize the security of your information. Our website employs advanced Secure Socket Layer (SSL) technology combined with 256-bit Geotrust encryption to safeguard your data during transmission. This ensures that any information exchanged between your browser and our server remains confidential and protected from unauthorized access.

To further enhance the protection of your personal data, we have implemented stringent security protocols designed to prevent accidental loss, misuse, unauthorized access, alteration, or disclosure of your information. Access to your personal data is strictly limited to employees, agents, contractors, and other third parties who require this information for legitimate business purposes. These individuals are obligated to process your data only according to our directives and are bound by confidentiality agreements.

It is important to acknowledge that while we take extensive measures to protect your data, the Internet is inherently not a completely secure environment. We cannot guarantee absolute security for any information you choose to share online. By providing us with your information and engaging in online transactions, you accept the associated risks and agree not to hold Tailored Creations liable for any security breaches unless they arise from our negligence or intentional misconduct.

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Contacting Us

 

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to Contact Us 

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Cookie Policy for Tailored Creations

Introduction to Cookies
At Tailored Creations, we utilize cookies to enhance your browsing experience. By continuing to use our website, you consent to our use of these cookies. Cookies are small text files stored in your web browser that help us recognize you on subsequent visits.

Purpose of Cookies
The primary function of cookies on our site is to provide you with a customized online shopping experience. They enable us to remember your preferences and improve the functionality of our website, ensuring that you can easily navigate and access various features.

Accepting Cookies
To fully utilize our website’s features and place orders for products, your device must accept cookies. When you visit Tailored Creations, your browser settings should be configured to allow cookie usage.

Managing Cookie Preferences
While all computers have the capability to decline cookies, this action can limit your access to certain areas of our site. If you prefer not to accept cookies, you can adjust your browser settings accordingly. However, please be aware that declining cookies may restrict some functionalities and features available on Tailored Creations.

Conclusion
We appreciate your understanding regarding our cookie policy as it plays a crucial role in providing you with an optimal shopping experience at Tailored Creations.